OredVista Smart Home Privacy Policy

Introduction

OredVista Smart Home (“we”, “us”, or “our”) operates this site and our online platform to provide smart home products, services, and related information. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our site and services, and describes your rights and choices.

Our contact details: OredVista Smart Home, 3496, Souq Waqif Park, Al Jasra St, Souq Waqif, Doha, Doha Municipality, Qatar. Email: info@oredvista.life.

Scope

This policy applies to personal data collected through our site, mobile or desktop applications, devices, and customer support channels. It does not apply to third-party websites, services, or devices that have separate privacy statements.

Information We Collect

• Account and Contact Data: name, email address, delivery and billing address, phone number (when provided).
• Device and Usage Data: smart home device identifiers, configuration details, firmware versions, usage logs and telemetry needed to provide, update, and troubleshoot services.
• Transaction Data: purchase history, payment method details (stored by our payment processors), invoices and billing records.
• Support and Communications: messages between you and our customer support team, feedback, and survey responses.
• Technical Data: IP address, browser type, operating system, cookies, and analytics data collected automatically when you interact with our site or services.

How We Use Your Information

• To provide, maintain, and personalize our services and device functionality.
• To process orders, payments and send related notices such as confirmations and invoices.
• To provide customer support, troubleshooting, and security updates.
• To improve and develop new products, features, and services through aggregated, anonymized analytics.
• To communicate promotions, updates, and other marketing (where you have given consent, where required, or when permitted by law).
• To comply with legal obligations, prevent fraud, and enforce our Terms of Service.

Legal Bases for Processing (where applicable)

For individuals in jurisdictions that require a stated legal basis (such as the EU), we rely on one or more of the following:

• Performance of a contract: to provide services you request.
• Legitimate interests: to operate and secure our services and improve customer experience; we carefully consider and balance your rights when relying on this basis.
• Consent: for optional marketing communications, cookies, or features where you have freely given consent.
• Legal obligation: to comply with applicable laws and regulatory requests.

Cookies and Tracking

We use cookies and similar technologies to operate the site, analyze usage, and support security. You can manage cookie preferences through your browser or our cookie banner where available. Disabling cookies may limit certain features or functionality.

Third-Party Services and Sharing

We may share personal data with:

• Service providers who perform services on our behalf (payment processors, cloud hosting, analytics, customer support).
• Affiliated companies and partners to support service features and device integrations.
• Legal and regulatory authorities when required by law, or to protect rights, property or safety.

We require third parties to handle personal data in accordance with applicable law and to provide at least the level of protection described in this policy.

Data Retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and the purposes for which the data was collected.

International Transfers

Your data may be processed in countries other than your country of residence, including Qatar and other jurisdictions where our service providers operate. We take steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

Your Rights and Choices

Subject to local law, you may have rights including access, correction, erasure, restriction of processing, objection, portability, and withdrawal of consent. To exercise your rights or request information about our processing, contact us at info@oredvista.life. We may need to verify your identity before fulfilling requests.

Security

We implement administrative, technical, and physical measures designed to protect personal data appropriate to the risk. However, no internet transmission or storage system is completely secure. Report suspected data incidents to info@oredvista.life.

Children

Our site and services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, contact us at info@oredvista.life so we can take appropriate steps.

Updates to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our site and update the "Last updated" date above. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

For questions or to exercise your privacy rights, contact: